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	<title>eCommercize Strategies for Your Online Success &#187; Customer Service</title>
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		<title>Frustrating As It Is Sometimes, Bidders are People Too!</title>
		<link>http://ecommercize.com/frustrating-as-it-is-sometimes-bidders-are-people-too/</link>
		<comments>http://ecommercize.com/frustrating-as-it-is-sometimes-bidders-are-people-too/#comments</comments>
		<pubDate>Wed, 09 Dec 2009 18:40:42 +0000</pubDate>
		<dc:creator>Kelley Hopper</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[bid retraction]]></category>
		<category><![CDATA[block bidder]]></category>
		<category><![CDATA[blocking bidders]]></category>
		<category><![CDATA[canceling bids]]></category>
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		<guid isPermaLink="false">http://ecommercize.com/?p=116</guid>
		<description><![CDATA[I was reading through the sellers forum on eBay this morning and saw an interesting question from a frustrated seller.  They wrote that they had a bidder on one of their items who wanted to withdraw their bid.  The seller wanted to know if they had to agree to this.  My answer [...]


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		<title>Building Relationships with Your Customers Begins with Communication</title>
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		<pubDate>Wed, 02 Dec 2009 01:04:44 +0000</pubDate>
		<dc:creator>Kelley Hopper</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[customer emails]]></category>
		<category><![CDATA[customer shipping]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[shipping notification]]></category>

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		<description><![CDATA[I was reading a forum post today from a new eBay buyer who was asking the question &#8220;How long should I wait for my items to arrive before I get concerned?&#8221;.  If your customer doesn&#8217;t know when the item they purchased from you should arrive you aren&#8217;t communicating effectively.  
Many online sellers mistakenly [...]


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