Posts Tagged ‘Customer Service’

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Frustrating As It Is Sometimes, Bidders are People Too!

I was reading through the sellers forum on eBay this morning and saw an interesting question from a frustrated seller. They wrote that they had a bidder on one of their items who wanted to withdraw their bid. The seller wanted to know if they had to agree to this. My answer [...]

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Building Relationships with Your Customers Begins with Communication

I was reading a forum post today from a new eBay buyer who was asking the question “How long should I wait for my items to arrive before I get concerned?”. If your customer doesn’t know when the item they purchased from you should arrive you aren’t communicating effectively.
Many online sellers mistakenly [...]